Marketplace reviewZendesk
Governed agentic AI for Front
The most capable AI agent you can add to Front. Deployed at your pace.
Aide connects to Front, learns your queue, and resolves conversations end-to-end: it answers status requests with live data, executes account, booking, and order changes, and writes the rest into the composer, ready to send. Your team decides, intent by intent, whether Aide drafts or resolves.Powered by the Agent Governance Engine: every intent is tested on your real conversations before it goes live, and Aide acts only when it is certain. The rest goes to your team.Every intent, resolved inside Front
Status requestsQuote requestsBooking changesHandoffs & escalationsOrder changes100+ languagesVolume spikesWhere is my order?Document requestsStatus requestsQuote requestsBooking changesHandoffs & escalationsOrder changes100+ languagesVolume spikesWhere is my order?Document requestsStatus requestsQuote requestsBooking changesHandoffs & escalationsOrder changes100+ languagesVolume spikesWhere is my order?Document requests
ETA confirmationsReturns & refundsBilling questionsContact updatesAuto-tagging & routingOrder holdsBacklog triageEscalation intakeETA confirmationsReturns & refundsBilling questionsContact updatesAuto-tagging & routingOrder holdsBacklog triageEscalation intakeETA confirmationsReturns & refundsBilling questionsContact updatesAuto-tagging & routingOrder holdsBacklog triageEscalation intake
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
100+
Languages, resolved natively
Customers answered in their own language, on your policy
Trusted by customers on
Miguel FariaZendesk
Isaac SmithZendesk
Governed AI agents for Front
Built for the conversations in your Front inbox
Logistics, travel, e-commerce, financial services, B2B: every high-volume intent in your queue, resolved end-to-end by the exact logic your team sets for it. Aide responds instantly, in the customer's language, and takes the right actions in your systems.
The highest-volume conversation in any operations inbox. Aide reads the live status from your connected systems before it writes a word, so every status request gets the actual state of the shipment, the booking, or the order, not a template asking the customer to wait.
Customer
Can I get a status on shipment #SB-20419? Our customer is asking for an updated ETA.
Aide
Shipment #SB-20419 left the Memphis terminal at 6:40 this morning and is on schedule for delivery tomorrow before noon. Here is the live tracking link, it updates as the carrier moves.
✓Live status read from the carrier · Shipment #SB-20419
The first response usually wins the business. Aide recognizes a quote request the moment it lands, pulls out the lane, weight, and dates, routes it to the right team, and has the acknowledgment drafted before the customer starts shopping your competitors.
Customer
Need a rate on 12 pallets, Toronto to Dallas, liftgate at delivery. Can you quote this today?
Aide draft
Confirming 12 pallets, Toronto to Dallas, liftgate at delivery. Our team is pricing this now and you will have your quote within the hour. Reply here if the pickup window changes.
✓Quote request classified · Routed to rates with a draft attached
Arrival times move, contacts change, plans get upgraded. Aide checks the booking or the account in your systems, makes the change where your team has approved it, and confirms back in the same thread.
Customer
Our flight now lands at 4:15pm instead of 2:30. Does our transfer still work?
Aide
Yes. Your transfer pickup is moved to 4:45pm to match the new arrival, and your driver details stay the same. The updated itinerary is in your inbox.
✓Booking read from your connected systems · Pickup updated
Front runs on shared inboxes and handoffs, and handoffs are where context dies. Aide classifies every conversation as it arrives, routes it to the right inbox, and attaches the customer's history and its own reasoning, so the next team starts warm.
Customer
We were double-billed on invoice 8841 and our account manager has not replied.
Aide
I can see the duplicate charge on invoice 8841. It is flagged to our billing team with the details attached, they will confirm the correction today, and your account manager is looped in so you are not chasing two threads.
✓Routed to Billing · Account manager notified · Context attached
Connect Shopify or WooCommerce and Aide executes what shoppers ask for: addresses updated, orders held or cancelled inside the window, returns created, and every 'Where is my order?' answered with live carrier tracking.
Customer
I just moved and order #4183 is heading to my old address. Can you send it to 88 Queen St W, Unit 9 instead?
Aide
Done. Order #4183 was placed two hours ago, so there was still time to catch it. It now ships to 88 Queen St W, Unit 9, and a confirmation is on its way to your inbox.
✓Shipping address updated in Shopify · Order #4183
Aide detects the language a customer writes in and resolves in it, fluently and on policy, across more than 100 languages. And for intents at human review, it drafts in the customer's language, so your team closes conversations in French, German, or Japanese without speaking a word of them.
Customer
Bonjour, pouvez-vous confirmer l'heure d'arrivée de l'expédition #7724 ? Notre équipe doit planifier la réception.
Aide
Bien sûr. L'expédition #7724 est en transit et arrivera demain entre 9 h et 14 h. Voici le lien de suivi en direct, il se met à jour au fur et à mesure.
✓Language detected: French · Live status read from the carrier
A weather event, a port delay, a product launch: volume triples in an afternoon and every customer wants an answer now. Aide handles the routine conversations in seconds at any volume and hands your team only the ones that need judgment, so the surge never becomes a backlog.
Customer
Our flight tonight was cancelled and we connect to Lisbon tomorrow morning. What are our options?
Aide
I see your booking. Your fare allows a same-day change at no fee, and our team is rebooking tonight's cancellations in the order they arrived: you are in the queue and will have new options within the hour. Nothing is needed from you right now.
✓Booking read · Fare rules checked · Prioritized for rebooking
Aide is a governed agentic AI platform for customer operations: logistics, travel, e-commerce, financial services, and B2B services. Its customer service automation is pre-approved by your team, tested on your real Front conversations, and deployed one intent at a time, at the automation level you choose: none, human-in-the-loop, or fully agentic.
Customer
Can I get a status on shipment #SB-20419? Our customer is asking for an updated ETA.
Aide
Shipment #SB-20419 left the Memphis terminal at 6:40 this morning and is on schedule for delivery tomorrow before noon. Here is the live tracking link, it updates as the carrier moves.
✓Live status read from the carrier · Shipment #SB-20419
Runs inside Front
Built into Front, not bolted on
Your team keeps working in the Front inbox they already live in. Aide reads the conversation, knows the customer, and does its work where your workflow already lives.
An intent map from your history
Aide reads your Front history and builds a Customer Intent Map of every reason customers write in.Drafts in the composer
For intents under review, the reply is waiting in the composer when your teammate opens the conversation. They review, edit, and send.Resolves on its own where allowed
Fully agentic intents are answered, actioned in your systems, and closed end-to-end, in seconds.Your Front setup, leveraged
Macros, conversation and contact fields, inboxes, greetings and signatures: Aide works with the Front you have already built.Escalation with context
When Aide is not certain, your team gets the conversation with the customer context and Aide's reasoning attached.+ dozens more
Auto-tagging, routing across inboxes, backlog triage: the long tail of work your team feels every day.Human in the loop
AI drafts responses. Your team hits send.
Not ready to let AI talk to your customers? Don't. The reply is already written when your teammate opens the conversation: complete, on policy, grounded in the customer's real data. They review, hit send, and move to the next one. Nothing reaches a customer without a person deciding it should.
The draft arrives in the customer's language, whichever of 100+ languages that is. A teammate who has never spoken French sends a fluent, on-policy reply to Lyon, and every market you serve gets the same quality of support as your home market.
This is why teams choose Aide over AI you can only turn on or off: your team gets the speed on day one, at zero risk to your customers. And every edit your team makes teaches the system what good looks like.
When an intent's drafts stop needing edits, you have the evidence to promote it to fully agentic. That is the pathway, and your team controls every step of it.
Customer
Hi, can you confirm delivery for PO #4471 is still on for Thursday? We have a crew scheduled to receive it.
Aide draft · Ready in the composer
Yes, you are confirmed for Thursday. PO #4471 left the warehouse this morning and the carrier has it scheduled between 9am and noon. Your crew is safe to book.
Draft grounded in: live carrier scan + PO #4471 + your delivery policyEdit draftSend replyYour teammate decides
Getting started
Connected in a day, no engineering
Aide connects to Front in one click and learns from your conversation history the same day. No migration, no replatforming, no change to how your team works.
Drafts in the composer, replies, tags, and full resolutions, right in the conversation.
Live orders read and acted on: address changes, holds, cancellations, and returns.
Account, contact, and custom fields from your CRM, so every conversation knows the customer.
Direct courier tracking
Aide integrates with UPS, FedEx, DHL, and other carriers directly for real-time shipment status. Straight from the source, so every delivery answer reflects where the shipment actually is.
Scenario conditions
It checks the facts before it acts
Every automation runs behind conditions your team sets, evaluated against the customer record, your connected systems, and the conversation itself. When the conditions are not met, Aide does not act.
Customer on record
Whether the sender matches a known customer or account, checked before Aide responds.Front tags, fields & inboxes
Your existing conversation and contact fields gate when Aide may act.Account status
Plan, stage, and owner from your CRM, read before Aide commits to anything.Order & booking state
The live record in your store or connected systems, not the message alone.Time windows
Modification and cancellation windows, enforced to the minute.Shipment status
Label created, in transit, delivered, or exception, from the carrier directly.Destination country
Country-specific policies and response logic, applied automatically.+ hundreds more
Conditions from your integrations and data sources, ready to gate any automation.The Agent Governance Engine
Turn on AI for one thing at a time. Not an all-or-nothing switch.
Most inbox AI is all-or-nothing: turn it on and it talks to every customer, or keep it off and get nothing. With Aide you set an automation level per intent: none, drafts with human review, or fully agentic. Each intent graduates when your team promotes it, not before.
Test before you deploy
Watch Aide work on your real past Front conversations in the Agent Simulator. Nothing goes live until your team approves it.Three levels per intent
The Gradual Automation Pathway: none, human-in-the-loop, or fully agentic. Start with drafts on day one and promote intents as they prove out.Audit every action
The Action Trace records what Aide did and why on every conversation: the intent, the procedure, the action taken in your systems.Improve continuously
Every correction your team makes sharpens the system. The Continuous Learning Engine makes month six measurably better than month one.Frequently asked questions
Yes. Aide connects to Front in one click. It builds a Customer Intent Map from your Front conversation history, conditions automation on your conversation and contact fields, tags, and inboxes, and works right in the conversation: writing drafts into the composer for your team, or replying and resolving on its own for intents you have made fully agentic. It is the fastest way to put an AI agent for Front to work without changing how your team operates.
Yes, and this is how most teams start. At the human-in-the-loop level, Aide writes its drafted reply into the Front composer for your team to review, edit, and send. The level is set per intent, so status requests can stay at drafts while contact updates run fully agentic, or the other way around.
Front automation that works the way Front does: Aide classifies every conversation by intent the moment it arrives and routes it to the right team and inbox with the customer's context attached. Handoffs and escalations carry the conversation history and Aide's reasoning, so the next team starts warm instead of re-reading the thread.
It does not act. Aide operates only on the intents and actions your team has approved, behind conditions checked against your real data. Everything else is escalated to your team with the customer context and Aide's reasoning attached, and every action it does take is recorded in the Action Trace. That is what governed AI for Front means: nothing unapproved, everything on the record.
Most shared inbox AI is a switch: on for every customer, or off. Aide is a dial per intent. Each intent gets its own automation level, none, human-in-the-loop, or fully agentic, and is tested on your real past conversations in the Agent Simulator before it goes live. You expand automation intent by intent as each one earns it, and the Action Trace shows exactly what Aide did and why.
Yes. Aide is built to maximize your team's investment in Front: it leverages your macros, conversation and contact fields, inboxes, and your greeting and signature. Every reply reads like your team wrote it, because it is grounded in how your team already writes.
Yes, more than 100 of them. Aide is multilingual conversational AI by design: it detects the language a customer writes in and responds in it, fluently and on your policy. On intents at human review, drafts arrive in the customer's language too, so your team resolves conversations in languages they do not speak, and every market you serve gets the same quality of support as your home market.
Aide connects to custom systems via API or MCP, so answers reflect the real status: the shipment in your TMS, the reservation in your booking system, the account in your back office. Until that connection is live, you keep those intents at human review: Aide drafts from what it knows, and your team completes and sends.
Yes. Connect Shopify or WooCommerce and Aide reads live order, customer, and fulfillment data, and executes actions: address changes, holds, cancellations, and returns, checked against your fulfillment window before it acts. Our customers automate up to 100% of their address changes and order cancellations this way.
No. A chatbot answers questions from a script. Aide is governed agentic AI: it reads the customer's real data behind the conversation and acts on it, inside rules your team approves. To your customers it reads like your best teammate got to their message in seconds.
No, it runs alongside them. Your rules, tags, and views keep working. Aide adds the layer traditional shared inbox automation cannot reach: intent classification on every conversation, live actions in your connected systems, drafts your team reviews, and a tested path from human-in-the-loop to fully agentic, one intent at a time.
Most teams connect Front in a day and are live on their first intent within days. You start with your highest-volume, lowest-risk intent, watch Aide handle it in the Agent Simulator, and expand at your pace.
Get a demo for pricing.
Helpdesk and inbox concepts
The intents and workflows Aide resolves in Front, defined term by term.
- Agent assist
- AI copilot for support
- Asynchronous messaging
- BPO customer service
- Canned response
- CCaaS
- Conversation analytics
- Escalation in customer support
- Helpdesk
- Helpdesk automation
- Knowledge base
- Knowledge management
- Omnichannel contact center
- Omnichannel customer support
- Omnichannel routing
- Self-service support
- Service-level agreement
- Support queue
- Ticket routing
- Ticketing system
- Tier 1 vs tier 2 support
Make Front agentic, one intent at a time
End-to-end resolution inside the Front inbox your team already runs, governed by the rules you set and deployed at the pace you choose.