Put a capable AI agent in front of your customers. Without holding your breath.
Aide is the governed agentic AI platform for customer experience. It resolves customer issues end-to-end and continuously analyzes your operation to surface what to automate, fix, or improve next.
Powered by the Agent Governance Engine: Aide acts only when it is certain, and escalates the rest to your human team. Teams deploy Aide one scenario, test every case before going live, and keep full visibility into every decision AI makes.
Automate support
with AI agents
Deploy AI agents across support platforms and CRMs to automate conversations and execute actions with full precision and control.
Aide can integrate with your backend systems via MCP or API to gather customer information prior to each conversation.
Ensure rigorous agent training
Aide provides a simulated testing environment for internal teams to thoroughly evaluate agents. This allows you to refine the agent's capabilities before going live to maintain quality.
Escalation: Smooth hand-offs keep customers satisfied
When a conversation gets too complex, Aide seamlessly hands it off to a human. This ensures customers get support from a human during those critical interaction moments to preserve brand equity.
Retrieve data for context
Aide enables agents to make MCP or API calls to gather relevant customer information for each conversation. Giving agents context results in more tailored and effective conversations.
Copilot for human staff
Accelerate agents with AI assistance. Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.
Reduce repetition with smart tagging
Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.
Generate accurate AI responses
Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.
Ensure consistency with defined SOPs
Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.
Automate workflows
with precision
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Conditional workflows
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Understand
every customer
interaction
Gain a holistic view of all conversations
Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.
Pinpoint areas for improvement
By summarizing and analyzing conversations, Aide reveals where customers are struggling so you can eliminate friction points.
Monitor trends over time
Track how category volumes change over time to measure the impact of improvements and uncover new issues arising.
Share insights across the business
Aide surfaces insights from support so product teams can identify improvement opportunities directly from user feedback.
Frequently asked questions
Aide is an agentic AI platform for customer experience. It resolves customer issues end-to-end on the helpdesk you already use (Zendesk, Front, or Gorgias) and continuously analyzes your operation to surface what to automate, fix, or improve next. Teams deploy it one issue at a time, test every behavior before customers see it, and keep full visibility into every decision.
A conversational AI platform understands a question and replies. An agentic AI platform takes the action that resolves it: checking the order, processing the change, updating the record, escalating when it shouldn't act alone. Aide does that, and adds an operational layer that analyzes every conversation and improves the operation over time. The category is shifting from conversational to agentic. Gartner's Magic Quadrant puts it plainly: "the future is not just conversational, but agentic." Aide is built for where customer service is going.
Three ways. Deployment: most deploy one agent across your whole queue through an implementation project; Aide deploys issue by issue, built and tested by your team on the helpdesk you already use, live in days. Scope: most stop at resolving tickets; Aide also analyzes the whole operation and recommends what to fix next. Reach: helpdesk AI add-ons are capped by your help center, Aide learns from your real conversation history and acts in your commerce, CRM, and account systems, across Zendesk, Front, and Gorgias.
Aide only automates intents your team has configured and tested in the Agent Simulator. Each runs behind a confidence threshold you set; below it, a human handles the conversation. Every reply is verified before it sends, and every decision is logged, what the AI did, why, and what happened next. Nothing is a black box. Aide is SOC 2 Type II and GDPR compliant, with HIPAA available where applicable.
No, and we think that's the wrong goal. Aide takes the repetitive volume so your team can do the work that prevents tickets: fixing root causes, improving the product, handling the conversations that need a human. Teams using Aide don't shrink. They shift from answering the same question four hundred times to eliminating the reason it gets asked. Fewer tickets, sharper teams.
Outcome pricing, done right: a platform fee plus a per-resolution rate that falls as you scale, plus a one-time implementation. You pay only for the resolutions Aide closes; escalations and human-handled tickets are free. Because we run our own models, we can afford to fix the root cause instead of farming the recurrence. See aide.app/pricing.
Helpdesks: Zendesk, Front, Gorgias. E-commerce: Shopify and WooCommerce. CRM: Salesforce. One-click knowledge import from Zendesk, Gorgias, Intercom, and HelpScout; anything else connects via MCP or API. E-commerce is one of Aide's strongest fits: it acts on real order data (status, address changes, cancellations inside time windows, returns). Bartesian uses Aide to catch and process time-sensitive order changes inside a four-hour fulfillment window.