An AI copilot
for every agent
Real-time intelligence that makes your entire team faster and more consistent
The Agent Copilot lives inside Zendesk and Front, surfacing everything an agent needs the moment they open a conversation: customer context, detected topics, AI-drafted responses, and suggested actions.
Agents spend less time searching for answers and more time helping customers. New hires ramp in days instead of weeks. Every agent performs like your best agent.
Instant customer context
The moment an agent opens a conversation, relevant customer data appears automatically; order history, CRM records, tracking status, and account details. No tab-switching, no searching. Everything your agent needs is already there.
AI-generated drafts ready to send
For every conversation, Aide generates a response draft grounded in your knowledge base, macros, and customer data. Agents review, edit if needed, and insert with one click. Cited sources give agents confidence in every response.
Automatic topic detection and routing
Aide identifies the topic of every incoming message with confidence scoring. Agents immediately see what the conversation is about and get the right SOPs surfaced with no manual tagging and no guesswork.
Smart macro and response suggestions
Based on detected topics and scenario conditions, Aide suggests the most relevant macros and templated responses. One-click apply means agents execute complex workflows in seconds instead of minutes.
Ready to get started?
See how Copilot can transform your support operations with a personalized demo.
Frequently asked questions
Where does the Agent Copilot appear?
The Agent Copilot is a panel that appears directly inside Zendesk and Front. It updates in real-time as agents navigate between conversations — no separate tool or window needed. For Gorgias, AI drafts are delivered as internal comments visible only to agents.
How are AI drafts generated?
AI drafts are composed using your knowledge base articles, macros, product information, and any custom AI instructions you've configured in your Scenarios. They're generated automatically when a conversation matches a scenario with a 'Create draft' action.
Can agents provide feedback to improve the AI?
Yes. Agents can give thumbs up or down on detected topics, scenario matches, and AI-generated drafts. This feedback directly trains the system — improving topic accuracy and response quality over time through continuous learning.
Does the copilot work with eCommerce data?
Absolutely. When your Shopify or WooCommerce store is connected, the copilot automatically retrieves and displays order details, tracking information, product data, and customer history alongside every conversation.
How does the Agent Copilot improve team consistency?
By surfacing the same knowledge base, SOPs, and AI-generated responses to every agent, the copilot ensures that customers receive consistent, accurate answers regardless of which team member handles their inquiry. This is especially valuable for onboarding new agents.