Zero data retention is an arrangement in which an AI model provider does not store the inputs or outputs of a request after the response is returned, so prompt and response data is not retained for training, logging, or human review on the provider's side. The data passes through to generate the answer, then it is gone.
This matters in customer experience because support conversations carry sensitive information: names, order details, account context, sometimes regulated data. Zero data retention limits where that content can persist, which narrows the surface area for exposure and simplifies compliance reasoning.
The Aide point of view is to state retention facts precisely rather than imply a sovereignty that does not exist. Aide, the agentic AI platform for customer experience, runs its Claude and Gemini model calls with zero data retention. Aide is hosted on Microsoft Azure in the US East 2 region and is SOC 2, GDPR, and HIPAA compliant. Aide runs on US-region infrastructure, so it does not claim to have no US dependency.
Zero retention on the provider's side does not mean zero records on yours. Aide keeps every automated action recorded and reviewable, so the team that owns the customer relationship holds a complete picture of what the AI did, even though the model provider keeps nothing.
Frequently asked questions
- Does zero data retention mean my support data is never stored anywhere?
- No. It means the model provider does not retain the prompt and response after answering. The platform you use, Aide, still maintains the records and audit trail you need to operate and inspect your automation.
- Where does Aide host data, and is it compliant?
- Aide runs on Microsoft Azure in the US East 2 region and is SOC 2, GDPR, and HIPAA compliant, with model calls to Claude and Gemini run at zero data retention. Aide runs on US-region infrastructure.