An Agentic SOP (ASOP) is an intent-scoped, condition-action automation applied after intent classification that tells an AI customer experience agent how to handle one specific customer intent. It is testable in isolation, auditable per intent, and deployed one intent at a time.
A traditional standard operating procedure is a document a human follows. An agentic SOP is a procedure an AI agent executes, but the Aide difference is the scope. An ASOP does not fire on a vague guess about what the customer wants. It fires only after the intent classifier has identified the intent, so the automation is bound to a known unit of work rather than a sprawling instruction set.
ASOP is a branded mechanism owned by Aide, the agentic AI platform for customer experience. Each ASOP maps to an intent on the three-level Customer Intent Map, gets validated against real historical conversations in the Agent Simulator before it goes live, and carries confidence scores plus a full record of every action it takes. You deploy intent by intent, not all at once.
An ASOP that has not cleared its test gate does not ship, so no automation goes live on guesswork. And because every automation stays scoped, named, and auditable, the team's picture of how each intent resolves stays complete and grows sharper, not patchier.
Frequently asked questions
- What is the difference between an SOP and an ASOP?
- An SOP is a document a person reads and follows. An ASOP is an intent-scoped, condition-action automation an AI agent executes after intent classification, test-gated and auditable per intent.
- How is an ASOP deployed?
- One intent at a time. Each ASOP is mapped to a specific intent, tested on real historical conversations, then deployed and monitored with a reviewable record of what it does.